At Prakriti Vibes, we understand that customers may sometimes wish to cancel an order after placing it. This Cancellation Policy explains when and how an order can be cancelled.

1. Order Cancellation by Customer

Customers may request cancellation of an order only before the order has been shipped or dispatched from our end.

Once an order has been shipped, dispatched or handed over to the courier partner, it cannot be cancelled. In such cases, the order will be handled as per our Return, Replacement and Refund Policy, wherever applicable.

2. How to Request Cancellation

To request order cancellation, customers must contact us as soon as possible at:

Email: support@prakritivibes.com

Please include the following details in your cancellation request:

• Order ID
• Registered mobile number or email address
• Reason for cancellation
• Payment method used while placing the order

Our team will review the request and confirm whether the order is eligible for cancellation.

3. Cancellation Before Shipment

If the cancellation request is received before the order is shipped, and the order is eligible for cancellation, we will cancel the order and initiate the refund process, if payment has already been made.

For prepaid orders, the refund will be processed to the original payment method used at the time of purchase.

For Cash on Delivery orders, no refund will be applicable as no payment has been collected before delivery.

4. Cancellation After Shipment

Once the order has been shipped or dispatched, cancellation will not be possible.

If the customer refuses to accept delivery without a valid reason, Prakriti Vibes reserves the right to take appropriate action, including restricting future Cash on Delivery orders or charging applicable re-shipping costs, subject to applicable laws.

5. Cancellation by Prakriti Vibes

Prakriti Vibes reserves the right to cancel any order before dispatch in the following cases:

• Product is out of stock or unavailable
• Incorrect or incomplete customer details
• Payment failure or suspected fraudulent transaction
• Pricing, listing or technical error
• Delivery is not serviceable at the provided location
• Any other reason beyond our reasonable control

If Prakriti Vibes cancels a prepaid order, the full eligible refund will be processed to the original payment method.

6. Refund for Cancelled Orders

Once a cancellation request is approved, refunds for prepaid orders will be processed within 5–7 business days.

The refund will be credited to the original payment method used while placing the order. Refund timelines may vary depending on banks, payment gateways and financial institutions.

7. Cancellation Charges

Prakriti Vibes does not charge cancellation fees for eligible cancellations made before shipment.

However, once an order is shipped, cancellation will not be allowed. Any return, replacement or refund request after delivery will be handled as per our Return, Replacement and Refund Policy.

8. Important Note

Submitting a cancellation request does not automatically confirm cancellation. Cancellation will be confirmed only after our team verifies that the order has not been shipped or dispatched.

For any questions related to cancellations, please contact us at:

support@prakritivibes.com